Support

Check out DonorPlus software for fund raising.

Check out abcsitehosting.com for web site hosting, design and promotion.

(Rest your pointer over a button to see where it goes)
***Please note that all upgrades are free with your license***
If you're experiencing a problem with our software products, please fill out and submit
the following problem report form. You will need your username and password from inside your manual or the same as used in downloading the demo or upgrades. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement,
please use our suggestion form instead.

Please use the WISH LIST for software enhancements. Also, please use our FORUMS for
your questions so others may benefit by our discussions there.

When you submit your problem report, it will be entered into our database for tracking
purposes. It will be associated with the account name under which you accessed this web site.
After an initial assessment by our support department, the resolution of the problem will be
assigned to an appropriate engineer. Periodically we will post notices regarding bugs
reported by our customers in the Known Problems section of this page, and tips or
workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What version of the software are you using?

What operating system are you using?
Other:

Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow under image")

If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no
apparent reason), please describe the circumstances in which it occurred and
the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)

If the problem causes any error messages to appear, please write down the exact
text displayed and enter it here:

Please provide us with the following information in case we need to contact you:

Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing
the problem you describe.

Back to Top

Known Problems

Back to Top